AIToday
Review Voice AI Call Logs and Transcripts Every Week
Read the transcripts in your Voice AI call logs each week to catch wrong answers, unanswered questions and gaps in your agent's prompt before callers hang up on them.
Daily tips
GHL Nuggets: one useful GoHighLevel tip a day
Hidden settings, workflow tricks and plain explanations of GoHighLevel features, each with the exact steps. Search them, filter by topic, or have the next one land in your inbox.
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Turn On Wallet Auto Recharge So Client Texts Never Stop
Auto Recharge refills a sub-account's wallet when the balance runs low, so reminders, follow-ups and missed call texts don't silently fail.
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Use the Assign To User Action So Every New Lead Has an Owner
Add the Assign To User action to your lead workflow so each new contact has a named owner before anyone opens the record, and nobody assumes a lead is someone else's.
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Use the If/Else Action to Send Each Lead Down the Right Path
The If/Else action splits one workflow into branches by tag, field or other contact data, so you stop building a separate workflow for every case.
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Test the STOP Reply on Your Number Before a Real Lead Does
Reply STOP from your own phone to a GoHighLevel text and confirm the contact flips to SMS Do Not Disturb. It takes five minutes and proves your opt-outs work.
Use Hidden Form Fields to Record Where Each Lead Came From
Add a hidden field to your form, give it a query key, and GoHighLevel saves the campaign name from the link onto the contact record without the lead typing anything.
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Trigger Links Show Who Clicked and Start a Workflow When They Do
A Trigger Link wraps any URL so GoHighLevel records who clicked it, then a workflow can tag the contact, alert your team or send the next message.
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Describe a Workflow in Plain English and Let Workflow AI Draft It
Workflow AI can draft a workflow from a plain-language description, so you start from a working outline instead of a blank canvas. Review every step before you publish.
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Put Your Own Domain on the GoHighLevel Login with White Label
Use the White Label settings in your agency view to serve the login and app from your own domain, so clients see your brand instead of HighLevel's.
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Limit What Client Staff See with User Roles and Permissions
Give client staff the User role and switch off the tools they don't need, so nobody edits a workflow or phone setting by accident.
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Use the Goal Event Action to Stop Follow-Up After a Lead Books
The Goal Event action lets a follow-up sequence skip ahead or end the moment a lead books or replies, so nobody gets a nudge text after they already said yes.
Use the DND Workflow Action to Honor Opt-Out Requests Fast
Tag a contact when they ask to stop, and a workflow using the Enable/Disable DND action turns off messaging so nobody has to remember.
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Add Reschedule and Cancel Links to Reminders So Clients Self-Serve
Put the reschedule and cancellation merge fields in your appointment reminders so clients change their own bookings and the slot reopens before it goes empty.
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Smart Lists Save Your Contact Filters So You Stop Rebuilding Them
A Smart List saves a set of contact filters under a name, so the same search is one click away and always shows the contacts that match right now.
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Train Conversation AI with a Knowledge Base Before It Answers Leads
Conversation AI is only as accurate as the facts you give it, so put your hours, service area and policies in a Knowledge Base before it talks to real leads.
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Switch Conversation AI to Auto-Pilot Once Suggestive Mode Earns Trust
After Conversation AI proves itself in Suggestive mode, Auto-Pilot lets it reply and book appointments on its own, day or night.
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Give New SaaS Clients a Trial Before You Start Billing
Set a trial period in your SaaS Configurator so new clients use the account free before their card gets charged.
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Use Wait for Condition to Pause a Workflow Until Ready
Wait for Condition pauses a workflow until a tag, field, or stage changes, so follow-up reacts to real behavior, not a timer.
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Log an SMS Consent Timestamp So You Can Prove Opt-In Later
A checkbox on a form proves nothing months later unless you also stamp the date and time it was checked onto the contact record.
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Voicemail Drop: Leave a Recorded Message Without Ringing Their Phone
Add a Voicemail action to a workflow and it drops a prerecorded message straight into a lead's voicemail box, no ring, no live call required.
Text2Pay: Collect a Payment With a Text Instead of an Invoice
Skip the full invoice flow and send a one-time payment request by text or email that a client can pay in one tap.
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Round Robin Calendars: Split Bookings Evenly Across Your Team
A Round Robin calendar rotates bookings across your staff automatically, so no one person ends up overloaded while others sit empty.
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Let Reviews AI Draft Your Star Review Replies First
Reviews AI writes a reply draft for every new review so you edit and send instead of starting from a blank box.
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Rebilling Settings: Mark Up SMS, Email, and Phone Usage
Set your markup once in Agency Settings > Rebilling so every sub-account absorbs SMS, email, and phone usage costs at your rate automatically.
Math Operation Action: Calculate Values Inside a Workflow
The Math Operation action lets a workflow add, subtract, multiply or divide custom field values without you touching a spreadsheet.
Channel-Specific DND: Stop One Opt-Out From Silencing Every Channel
A contact who texts STOP should lose SMS, not your ability to email or call them about their appointment.
Number Pools: Rotate Sender Numbers So Bulk Texts Don't Get Flagged
A Number Pool lets one outbound campaign send from several phone numbers instead of one, so no single line gets tagged as spam.
Snippets: Save Your Best Replies So You Never Retype Them
Turn your most-typed answers into a slash command so any team member can drop a perfect reply in one keystroke.
Add Buffer Time So Back-to-Back Bookings Never Collide
Buffer time in your calendar settings adds a quiet cushion between appointments so one running long does not bump into the next.
Set Guardrails on Your Voice AI Agent Before It Takes Calls
Before you let Voice AI answer real calls, define what it should never say and when it should hand off to a human.
Custom Menu Links: put your own tools inside every client's account
Add a link to the sub-account sidebar so clients reach your SOPs, a Loom library or a support form without leaving GoHighLevel.
Internal Notification Actions: Alert Staff the Moment a Lead Comes In
An Internal Notification action inside any workflow can text or email your team the moment a lead needs attention, with no extra app required.
Set a Time Window So Workflows Never Text Outside Quiet Hours
A workflow setting called Time Window lets you cap the hours and days a workflow is allowed to send, so late-night texts stop happening automatically.
Add an SMS Consent Checkbox to Your Forms Before You Text Leads
A checkbox field on your intake form can document real SMS consent, which protects your A2P registration and keeps texts from getting filtered.
Manual Call actions: a dialer queue your workflow builds for the team
A workflow can pause and queue a contact for a human call, so the phone step in your follow-up is a task list the team works through, not a message the lead ignores.
Custom Values: write your business details once, use them everywhere
A custom value is a variable you can drop into any workflow, email, text or funnel, so a changed phone number or offer is updated in one place instead of forty.
Start Conversation AI in Suggestive mode before you let it reply
Conversation AI has a mode where it drafts replies for your team to approve instead of sending them, which is the right first week for any AI in your inbox.
Push a snapshot update to linked sub-accounts without rebuilding them
A snapshot you have already installed stays linked to the accounts it created, so you can push changes to all of them in one step and choose what to overwrite.
The Stale Opportunity trigger: follow-up for deals nobody touched
GoHighLevel can start a workflow when an opportunity has sat in a stage for a set number of days, which turns forgotten quotes into automatic follow-up.
Reminders that fire relative to the appointment, not the booking
The Wait step can pause a workflow until a set time before or after the appointment itself, which is how reminders stop arriving at the wrong hour.
Missed call text back: the two-minute setting most accounts leave off
When your team misses a call, GoHighLevel can text the caller back within seconds, automatically, from the same number they dialed.
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Questions
What is a GHL nugget?
A short, specific GoHighLevel tip: a setting most accounts miss, a workflow pattern that solves a common problem, or a plain explanation of a feature and how a service business can use it. Each one takes about a minute to read and ends with the exact steps.
How often are nuggets published?
One every day. Email subscribers can choose one email a day or a digest of the week every Monday morning.
Who writes them?
They are researched and drafted with AI against our editorial rules, then published under the name of our founder, a HighLevel Certified Admin. Every nugget describes a real GoHighLevel feature; we do not invent settings or metrics.
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