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GHL Nuggets: AI

7 nuggets about ai in GoHighLevel, newest first.

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Receptionist wearing a headset taking a call at a computer
Review Voice AI Call Logs and Transcripts Every WeekVoice AI Call Logs. Menu path: AI Agents > Voice AI. Go to AI Agents › Voice AI in the... Then Open the Call Logs tab and pick a... Then Read the transcript and note any wrong...GHL NUGGET #411 min readVoice AI Call LogsAI AgentsVoice AI1Go to AI Agents › Voice AI in the...2Open the Call Logs tab and pick a...3Read the transcript and note any wrong...
AI

Review Voice AI Call Logs and Transcripts Every Week

Read the transcripts in your Voice AI call logs each week to catch wrong answers, unanswered questions and gaps in your agent's prompt before callers hang up on them.

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Describe a Workflow in Plain English and Let Workflow AI Draft ItWorkflow AI Builder. Menu path: Automation > Workflows. Go to Automation › Workflows and start... Then Choose the AI option and describe the... Then Open each generated action and replace...GHL NUGGET #341 min readWorkflow AI BuilderAutomationWorkflows1Go to Automation › Workflows and start...2Choose the AI option and describe the...3Open each generated action and replace...▶ Video
AI

Describe a Workflow in Plain English and Let Workflow AI Draft It

Workflow AI can draft a workflow from a plain-language description, so you start from a working outline instead of a blank canvas. Review every step before you publish.

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Train Conversation AI with a Knowledge Base Before It Answers LeadsAI Knowledge Base. Open the Knowledge Base section under... Then Add one entry each for hours, service... Then Attach the Knowledge Base to your...GHL NUGGET #271 min readAI Knowledge BaseGoHighLevel1Open the Knowledge Base section under...2Add one entry each for hours, service...3Attach the Knowledge Base to your...▶ Video
AI

Train Conversation AI with a Knowledge Base Before It Answers Leads

Conversation AI is only as accurate as the facts you give it, so put your hours, service area and policies in a Knowledge Base before it talks to real leads.

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Switch Conversation AI to Auto-Pilot Once Suggestive Mode Earns TrustConversation AI Auto-Pilot. Menu path: Conversations > Settings > Conversation AI. Open the bot in Conversations >... Then Confirm the bot has run in Suggestive... Then Switch the bot's mode from Suggestive...GHL NUGGET #261 min readConversation AI Auto-PilotConversationsSettingsConversation AI1Open the bot in Conversations >...2Confirm the bot has run in Suggestive...3Switch the bot's mode from Suggestive...▶ Video
AI

Switch Conversation AI to Auto-Pilot Once Suggestive Mode Earns Trust

After Conversation AI proves itself in Suggestive mode, Auto-Pilot lets it reply and book appointments on its own, day or night.

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Let Reviews AI Draft Your Star Review Replies FirstReviews AI Reply Drafts. Menu path: Reputation > Settings. Go to Reputation › Settings and enable... Then Choose the tone you want the drafts to... Then Open a new review under Reputation >...GHL NUGGET #191 min readReviews AI Reply DraftsReputationSettings1Go to Reputation › Settings and enable...2Choose the tone you want the drafts to...3Open a new review under Reputation >...▶ Video
AI

Let Reviews AI Draft Your Star Review Replies First

Reviews AI writes a reply draft for every new review so you edit and send instead of starting from a blank box.

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Set Guardrails on Your Voice AI Agent Before It Takes CallsVoice AI Guardrails. Menu path: AI Agents > Voice AI Agent. Open AI Agents › Voice AI Agent for the... Then Go to the Guardrails tab in the agent... Then Add topics or requests the agent should...GHL NUGGET #121 min readVoice AI GuardrailsAI AgentsVoice AI Agent1Open AI Agents › Voice AI Agent for the...2Go to the Guardrails tab in the agent...3Add topics or requests the agent should...
AI

Set Guardrails on Your Voice AI Agent Before It Takes Calls

Before you let Voice AI answer real calls, define what it should never say and when it should hand off to a human.

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Start Conversation AI in Suggestive mode before you let it replyConversation AI Suggestive. Menu path: Settings > Conversation AI. Settings › Conversation AI, choose the... Then Set the mode to Suggestive and add your... Then For two weeks, review drafts in...GHL NUGGET #51 min readConversation AI SuggestiveSettingsConversation AI1Settings › Conversation AI, choose the...2Set the mode to Suggestive and add your...3For two weeks, review drafts in...
AI

Start Conversation AI in Suggestive mode before you let it reply

Conversation AI has a mode where it drafts replies for your team to approve instead of sending them, which is the right first week for any AI in your inbox.

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