Manual Call actions: a dialer queue your workflow builds for the team
A workflow can pause and queue a contact for a human call, so the phone step in your follow-up is a task list the team works through, not a message the lead ignores.
GHL Nugget
Add an SMS Consent Checkbox to Your Forms Before You Text Leads
A checkbox field on your intake form can document real SMS consent, which protects your A2P registration and keeps texts from getting filtered.
GoHighLevel forms and funnels let you add a Checkbox field that a lead has to actively select before submitting. When you use that field to capture SMS consent instead of relying on a vague terms link, you create a timestamped record tied to the contact that shows they agreed to be texted.
This matters because carriers and A2P review look for proof of opt-in, not just a general privacy policy. If a contact never gave clear consent and later reports your number as spam, that hurts deliverability for every message you send from that account, not just to that one contact. A specific, unchecked-by-default checkbox with real language about texting is the cleanest way to show consent actually happened.
The detail people skip: the checkbox label has to say what they are consenting to, something like agreeing to receive appointment and marketing texts and that they can reply STOP to opt out. A checkbox that just says I agree to terms does not hold up the same way. Map the field to a custom field so the consent language and the submission date are both saved on the contact record.
How to use it
- Open Sites > Forms and edit the form used for lead capture
- Add a Checkbox field above the submit button
- Write consent language mentioning texts and the ability to reply STOP
- Map the field to a custom field so the answer saves to the contact
- Test a submission and confirm the consent value appears on the contact record
Who it helps
Service businesses and agencies collecting leads through web forms who plan to follow up by text.
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