Manual Call actions: a dialer queue your workflow builds for the team
A workflow can pause and queue a contact for a human call, so the phone step in your follow-up is a task list the team works through, not a message the lead ignores.
GHL Nugget
Start Conversation AI in Suggestive mode before you let it reply
Conversation AI has a mode where it drafts replies for your team to approve instead of sending them, which is the right first week for any AI in your inbox.
Conversation AI has a mode where it drafts replies for your team to approve instead of sending them, which is the right first week for any AI in your inbox.
Turning on Conversation AI and letting it answer leads on day one is how most bad AI stories begin. GoHighLevel offers a middle setting. In Suggestive mode, the AI reads each incoming message and drafts a reply inside the conversation, but nothing goes out until a person clicks send. Your team sees exactly what the AI would have said, edits it if needed, and you learn where the bot is confidently wrong before a customer does.
Run a week or two like this, feeding corrections back into the bot's training and the FAQs you give it. When the drafts are consistently right for a channel, switch that channel to Auto-pilot, where the AI replies on its own and books appointments. Keep any channel where prices, complaints or clinical questions show up in Suggestive mode longer, or off.
The result is the same automation with far fewer surprises, and a team that trusts the bot because they watched it learn.
How to use it
- Settings > Conversation AI, choose the sub-account channels to enable.
- Set the mode to Suggestive and add your FAQs, offers and booking calendar.
- For two weeks, review drafts in Conversations and correct them before sending.
- Switch reliable channels to Auto-pilot; keep sensitive ones on Suggestive.
Who it helps
Any business adding AI to text or chat: med spas, contractors, clinics, agencies rolling AI out to clients.
Related: What the rest of the AI Employee includes and what to turn on first.
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Want this built in your account?
Book a 30-minute call. We look at your GoHighLevel account live and tell you what we would fix first and what it would cost.
No pitch deck. We look at your current setup and tell you what we would do and what it would cost.Need more than GoHighLevel? Yotomations, our parent company, also builds AI agents, custom software and websites.