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Rebilling Settings: Mark Up SMS, Email, and Phone Usage
Set your markup once in Agency Settings > Rebilling so every sub-account absorbs SMS, email, and phone usage costs at your rate automatically.
GHL Nugget
Let Reviews AI Draft Your Star Review Replies First
Reviews AI writes a reply draft for every new review so you edit and send instead of starting from a blank box.
Watch the 33-second version
Let Reviews AI Draft Your Star Review Replies First
Enable Reviews AI in Reputation Management and get a suggested reply the moment every new review lands.
Watch it on its own page, with the transcript.
Reviews AI is a setting inside Reputation Management that generates a suggested reply the moment a new review comes in, whether it is five stars or one. You still approve or edit before anything posts, but you are never staring at an empty text field trying to sound genuine on your tenth review of the week.
This matters because response time and consistency both affect how a review section reads to a new prospect. A drafted reply means your team can respond the same day even when nobody has time to write from scratch, and the tone stays professional even when the review is a rough one. Turning a low review around with a calm, specific reply often does more for your reputation than the review itself did damage.
The caveat: review it before you send, especially on negative reviews. The draft is a starting point, not a final answer, and it will not know account-specific context like a refund you already issued or a job that was rescheduled. Read it, adjust the details, then send.
How to use it
- Go to Reputation > Settings and enable Reviews AI for the location
- Choose the tone you want the drafts to use
- Open a new review under Reputation > Reviews to see the generated draft
- Edit for accuracy before you approve and send the reply
- Repeat for the first week to confirm the tone matches your brand
Who it helps
Service businesses and clinics that get frequent reviews and want fast, consistent responses without hiring someone to write them.
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