Review Voice AI Call Logs and Transcripts Every Week
Read the transcripts in your Voice AI call logs each week to catch wrong answers, unanswered questions and gaps in your agent's prompt before callers hang up on them.
GHL Nugget
Missed call text back: the two-minute setting most accounts leave off
When your team misses a call, GoHighLevel can text the caller back within seconds, automatically, from the same number they dialed.
Every phone number in GoHighLevel has a setting called Missed Call Text Back. When a call to that number is not answered, the platform sends a text to the caller right away, from the same number, and opens a conversation on the contact so a person can pick it up. The caller gets an immediate acknowledgment instead of voicemail, and you get a written thread that is easier to follow up than a missed call notification.
It matters because most service business calls happen while the team is with a customer. The lead who hears voicemail calls the next company on the list. The lead who gets a text saying "Sorry we missed you, how can we help?" usually answers it, and the conversation is now in your inbox with the number attached.
Two details make it work well. Keep the message short and human, and say who is texting. And make sure the number has completed A2P registration, otherwise the text will be filtered before it arrives.
How to use it
- Settings > Phone Numbers, click the number, open Missed Call Text Back.
- Turn it on and write the message. Name the business and ask one question.
- Test by calling the number from your cell and letting it ring out.
- Watch the Conversations tab: the reply lands there for a person to answer.
Who it helps
Any business whose team is often away from the phone: contractors, med spas, clinics, salons.
Related: The Speed to Lead Sprint sets this up alongside the rest of your first-response system.
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