Set a Minimum Scheduling Notice So Nobody Books You Ten Minutes Out
Minimum Scheduling Notice stops leads from booking a slot that starts in an hour, so your team always has time to prepare, confirm and travel.
GHL Nugget
Stop on Response: End a Workflow When the Lead Replies to You
Turn on Stop on Response in workflow settings so a lead who answers your first text stops getting the rest of the automated follow-up.
Stop on Response is a setting inside each GoHighLevel workflow. When it is on, a contact who replies to a message the workflow sent is taken out of that workflow, so the remaining steps do not run for them.
Without it, a lead can write back "Yes, Thursday works" and still receive your next scheduled text an hour later asking if they are interested. That looks careless, and it is one of the most common reasons people complain that a business feels automated. With the setting on, the automation steps aside and your team handles the conversation in the Conversations inbox.
It is most useful on new lead follow-up, quote follow-up, and reactivation sequences, where the whole point of the messages is to start a conversation. Once the conversation starts, the workflow has done its job.
One detail to check: this stops the workflow on a reply, not on every outcome. If you also want follow-up to end when someone books or pays, pair it with a Goal Event. And before you rely on it, enroll your own contact, reply to the first message, and confirm in the workflow's enrollment history that the contact stopped moving through the steps. If you want a human to see the reply right away, add an Internal Notification before the first message goes out.
How to use it
- Go to Automation > Workflows and open your follow-up workflow.
- Click Settings in the workflow builder.
- Turn on Stop on Response.
- Save and publish the workflow.
- Enroll your own contact, reply to the first message, and check the enrollment history.
Who it helps
Home service companies, clinics, and agencies running lead follow-up or reactivation sequences that should hand off to a person once someone replies.
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