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Stop GoHighLevel Follow-Ups the Moment a Customer Replies
If your follow-ups keep firing after a reply, here is the two-part fix: Stop on Response plus one reply handler workflow.
Transcript
Title
Here is why GoHighLevel keeps sending follow-ups after a customer replies, and how to stop it.
The Problem
A customer texts back, but your follow-ups keep firing anyway. That happens because Stop on Response is off, or because a second workflow also has that contact enrolled.
Find the Workflow
Before you change anything, check the contact's enrollment history. You may find Workflow A sent the message, and Workflow B also has the contact enrolled.
The Fix
Turn on Stop on Response inside every follow-up workflow. Then build one reply handler workflow that triggers on Customer Replied, tags the contact Replied, and removes them from each sequence.
CTA
Check your enrollment history, flip that setting, and build the handler. More at ghl.yotomations.com.
The full article
Why is GoHighLevel still sending follow-ups after a customer replies?: GoHighLevel still sending follow-ups after a reply? Find which workflow sent it, turn on Stop on Response, and add a reply handler that works.
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