Who it is for
Med spas, clinics, salons and home service companies whose reminders go out twice, at the wrong hour, after a reschedule, or from someone's personal cell. The three most common GoHighLevel complaints we hear, fixed in one package.
What you get
- Audit of the current appointment workflows and every trigger that touches them
- Rebuilt confirmation, 24-hour and 2-hour reminders that cancel themselves on reschedule or cancellation
- One sending number and one sending identity per location, so replies land where staff can see them
- No-show recovery: a same-day text and a follow-up sequence that offers rebooking, routed to a pipeline stage your team works
- Post-visit review request with timing you choose, deduplicated so each client is asked once
- Tested against real reschedules and cancellations before go-live, then documented
What is not included
- Integration with an external booking or EMR system (see Custom Integrations)
- More than three calendars or more than one location (quoted)
Related reading: why GoHighLevel reminders fire at the wrong time after a reschedule.